Return Policy

Pefferlaw Creek Farms believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24:00 hours of placing an order. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that the Pefferlaw Creek Farms marketing team has obtained on special occasions or on Discounted Products. These are limited occasion offers and therefore cancellations are not possible.

Pefferlaw Creek Farms does not accept cancellation requests for specific products like gift baskets, custom orders, etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

• Please notify us of receipt of a Damaged / Defective product within maximum 24 hours/1 day1 of delivery.
• Products/Items should be UNUSED.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Refunds:

• We will process the refund after receipt of the product by Pefferlaw Creek Farms or its business partner. Refund will be processed based on mode of payment discussed with the customer on call.
• Orders paid by net banking accounts will be credited back to bank account via online transfer.
• For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.